FAQs

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WHAT AREAS ON OAHU DO YOU SERVICE?

Our Door-to-Door services cover throughout the Island of Oahu. If you have another trip other than the airport, please call us at 808-367-5959 for your Kama’aina lowest Flat rate prices.

IS THERE ADDITIONAL CHARGE FOR MORE THAN ONE PASSENGER?

Our lowest flat rate prices cover from one to four passengers. There is an additional charge of $5 for the 5th or 6th passengers each.

WHEN I BOOK MY RESERVATION TO BE PICKUP AT THE AIRPORT WHERE WOULD I WAIT FOR MY DRIVER?

It’s very important that all the information be fill out on the ONLINE reservation form or if you call you will be ask a number of questions from your name, mobile phone number, flight information and destination for our driver to contact you and give you instructions on where to be pickup at the airport.

WHAT IF MY AIRPORT ARRIVAL FLIGHT IS DELAY OR CHANGE?

We track your flight when is landing, and driver will move in to the pickup area to communicate with you, that’s why it is very important that we must have your flight information and mobile contact number.

HOW FAR IN ADVANCE SHOULD I MAKE MY RESERVATION?

As soon as you booked you flight or minimum 48 hours in advance to secure your reservation, and you will receive a confirmation if you book online.

DO YOU ACCEPT CREDIT CARDS?

All our independent drivers have the ability to accept all major credit cards or cash, and your gratuity can be added to your credit card as well for your convenience, but there is 5% extra charge for the use of credit cards.

ARE THERE ADDITIONAL CHARGES FOR OVERSIZE ITEMS?

No additional cost for your regular luggage and carry-on bags, except for surfboards, bicycles and over-sized luggage or boxes, there is a $ 5 charge per item.

DO YOU PROVIDE PRIVATE (NON-SHARED) SHUTTLE SERVICE?

Yes! If you booked with us, we will not share your shuttle service, this means that you will go directly to your destination without stopping at other locations.